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Customer Support Information Page

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  • Contact Us Form

  • Shipping and Return Policies

Contact Us

  • Xpressionality
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Express Thyself | 222 W 21st Street, Suite F | Norfolk, Va 23517

Email: contact@expressthy-self.com

Facebook page: Xpressionality

Follow me on Facebook: www.facebook.com 

Thank You!

Shipping & Delivery

 

We will ship items via the United States Postal Service using First-Class Package service for items weighing less than 14 ounces. All other items will be shipped Priority Mail. 

 

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United States Postal Service Delivery Guidelines

 

First-Class Package—The general time standard is typically 2-9 days in the 48 contiguous states. Package Services is not a guaranteed service; delivery by a certain date or time is not available.

 

Priority Mail Service—Domestic deliveries arrive in 1-3 business days depending on where your package starts and where it’s going. USPS delivers Priority Mail 7 days a week in most locations. Tracking and insurance are included.

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Easy Returns*

 

Thanks for shopping with Express Thyself!  I want you to love your purchase but if you are not satisfied you can return your unused or unopened product for a refund minus shipping cost, within 30 days of purchase.  Please fill out and submit the above contact form or email us directly at contact@expressthy-self.com to begin the return process. Please allow 24-48 hour email response time.

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* For hygienic reasons pierced earrings cannot be returned if packaging and seal have been opened.

 

Thanks again for being a customer, I appreciate your business.

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Blessings,

Kathy Crayton





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Money-Back Guarantee

 

Faulty Items: You have the choice between a full refund including the cost of the return, or having the item repaired.

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A refund will be issued once the item has been returned and inspected. The processing time for a refund is 3 to 7 business days depending on your bank.



Tracking Your Order

 

When your order has shipped you will receive an email with a tracking number and details of the order and the shipping address you supplied. If you desire to set up an online account your order information is available to you 24/7. Just set up an account with a user name and password. Then use the login icon to access your account information, update the shipping address, bank info, it's very easy and convenient. Setting up an account is not mandatory to shop with Express Thyself.





100% Secure Ordering

 

This site uses the WIX platform and is HyperText Transfer Protocol Secure (HTTPS). Data is encrypted and authenticated and therefore secured. Wix states they are committed to protecting user's data. This protection is validated by an SSL certificate which is displayed on the checkout cart page.



Privacy Policy

 

 Your privacy is our first priority, so be assured of a secure ordering process. Your data is not collected for any 3rd party access. We do not share data collected during the checkout process. You decide if you want your payment method stored for future purchases.

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We cannot control how your browser is set up to monitor the sites you visit or cookies collected. 

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